About Us Distributors Contact Us We are committed to providing first class customer service. If you are not satisfied with your purchase, contact us within 30 days of receiving your order, and we'll make it right with either a refund, credit or exchange. For problems with an order, email us @ bd@vinyl.com. Please include your Name, Order Number, and email address in the body of your message. We will return your email as soon as we can reconcile your problem. If you have experienced problems with a specific part of our website, email us @ bd@vinyl.com. Thanks for your continued support!